Cancellation & refund policy

Last updated 11 October 2026

This policy applies to bookings paid online on SpotTheTurf. Each turf shows its own cancellation rules on the checkout page before you pay; those rules apply to your booking. Unless the turf says otherwise, the standard rules below apply.

If you cancel

• 24 hours or more before the slot starts: 100% of the slot amount is refunded.
• Between 6 and 24 hours before: 50% of the slot amount is refunded.
• Less than 6 hours before, or after the slot has started: no refund.
• The convenience fee is not refunded when you cancel.

You can cancel from My bookings. The refund amount is shown before you confirm.

If the turf cancels

If a turf cancels your booking (for example because of rain, maintenance or a power cut), you get a full refund of everything you paid, including the convenience fee.

Payment problems

If money was taken but your booking was not confirmed (for example because the slot was taken while you were paying), the full amount is refunded automatically.

How long refunds take

Refunds go back to the same UPI account, card or bank account you paid from. They are started straight away and usually reach you in 5–7 working days, depending on your bank.

Delivery of service

A booking is a reservation of a court for the date and time shown. Confirmation is sent immediately on the website and to your mobile number. There is no physical delivery or shipping.

Need help with a refund? Contact us with your booking ID.